rajalaba Casino & Sportsbook Data Care

This page describes what we collect when you use rajalaba and how we keep that data protected. We take your privacy seriously because your account information—identity documents, payment details, betting history—is sensitive. Our policy explains what personal data we collect, why we collect it, who has access to it, how long we retain it, and what rights you have to access or delete your information.

We collect only the information necessary to operate rajalaba responsibly. When you open an account, we ask for your name, date of birth, email, phone number, and address. Before your first withdrawal, we request government-issued photo ID and proof of address to verify your identity (KYC compliance). When you deposit via DANA, e-wallet, mobile banking, or a bank virtual account, our payment processors receive transaction details. When you place bets on Liga 1, Piala AFF, or Champions League markets, or play live-dealer tables, we log the outcome, stakes, and settlement information.

We do not sell your data to advertisers or brokers. We share information only with payment processors, compliance auditors, and law enforcement when legally required. Our rajalaba servers store your encrypted data; we use industry-standard security (TLS encryption, firewalls, access controls) to prevent unauthorized access. This policy explains our practices in plain language; if you have questions, our support team is available via in-app chat or email during business hours.

What Data We Collect on rajalaba

When you open a rajalaba account, we collect your name, date of birth, email address, phone number, and residential address. This information helps us verify your identity and comply with financial regulations. We also collect your username and password (hashed securely, never stored in plain text). We log your IP address and device information (browser type, operating system) each time you access rajalaba; this helps us detect unauthorized access and investigate account security issues.

When you make your first withdrawal, we require a government-issued photo ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within three months). We scan and store these documents on encrypted servers accessible only to our compliance team. We retain these documents for seven years after account closure to satisfy banking regulations.

When you use rajalaba, we log your betting activity: markets wagered on (Liga 1 fixtures, Piala AFF tournaments, Champions League), stakes placed, outcomes, and settlement times. For live-dealer tables, we log which table you joined, the croupier's ID, game outcomes, and your balance changes. For slot games like Aviator, Sweet Bonanza, and Fortune Tiger, we log spins, stakes, and results. This activity data helps us settle disputes, detect fraud, and improve our platform. We retain activity logs for five years after account closure.

We also collect cookies and browsing data. Our rajalaba website uses session cookies to keep you logged in and preference cookies to remember your language and display settings. We do not use third-party tracking pixels or behavioral cookies. You can clear cookies from your browser at any time; this will log you out of rajalaba and reset your preferences on your next visit.

We at rajalaba collect personal data only to verify your identity, process payments, settle bets fairly, and comply with financial regulations. We do not monetize your data through advertising or resale.

How We Use & Share Your Data on rajalaba

We use your data for five main purposes. First, account management: we use your name, email, and phone number to send you account notifications, password-reset links, and verification updates. Second, payment processing: we share transaction information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to execute deposits and withdrawals. Third, KYC compliance: we verify your identity against government databases and sanctions lists to satisfy banking regulations. Fourth, fraud prevention: we analyze your account activity, login patterns, and betting behavior to detect unauthorized access or money-laundering signals. Fifth, customer support: we use your account history to help our team resolve disputes and technical issues.

We share your data only with the following parties. Payment processors receive your transaction details to execute transfers; they operate under their own privacy policies. Our compliance auditors (independent firms hired annually) receive anonymized betting activity to verify our fair-play commitments. Law enforcement may request your data if a court issues a warrant; we comply with legal orders. We do not share your data with marketing firms, data brokers, or advertisers.

Our rajalaba servers are located in Indonesia and may occasionally be backed up to secure cloud facilities outside Indonesia. This means your data may transit through or be stored outside your jurisdiction temporarily for backup and disaster recovery. Your data remains encrypted during transit and storage; only rajalaba employees with security clearance can access decryption keys.

Your Rights Regarding rajalaba Data

You have the right to request access to all personal data rajalaba holds about you. Contact our support team with a formal data-access request; we respond within 14 business days with a downloadable file of your information. You have the right to correct inaccurate data: if your address or phone number has changed, update it in your account settings, or contact support. You have the right to delete your account and request permanent deletion of your data; we retain only the minimum required for regulatory compliance (KYC documents for seven years, activity logs for five years after closure). You have the right to data portability: we can export your account history in CSV format upon request.

We do not use your data for automated decision-making (algorithms that deny withdrawals or ban accounts without human review). All account restrictions are reviewed by our compliance team before implementation. If your account is frozen, we notify you of the reason and provide an appeals process through support.

Data Retention on rajalaba

• Active account data (name, email, address, payment details): retained while account is open; deleted 90 days after closure
• KYC documents (ID, proof of address): retained seven years after account closure (regulatory requirement)
• Betting activity logs: retained five years after account closure
• Session cookies: deleted when you log out or clear browser cookies
• Payment transaction records: retained per banking regulations (typically seven years)

If you access rajalaba from Jakarta, Surabaya, Bandung, or Medan, your data is subject to Indonesian law. We comply with Indonesian data protection principles and banking regulations. Our support team responds to data requests within 14 business days on weekdays. For data-protection inquiries or complaints, contact us via in-app support chat or email; we aim to respond within two business days. If you believe we have violated your data rights, you may escalate to our compliance officer or file a complaint with the relevant Indonesian data-protection authority.

Third-Party Links & External Content

rajalaba may link to external websites (league websites, payment processor pages, sporting event schedules). We are not responsible for the privacy practices of those sites. If you click an external link and provide your data to a third party, read their privacy policy. Our rajalaba privacy policy applies only to data you provide directly to us through our platform.

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We announce material changes via in-app notification. Your continued use of rajalaba after a policy update constitutes acceptance of the revised policy. If you disagree with any change, you may close your account and request a data-deletion where permissible. For clarification on any point in this policy, contact our support team; we respond within one business day on weekdays.